- IT Support
- Model Classroom
- PowerSchool Account Recovery
- Cyber Security & Ransomware
- Privacy & Security
- Google Workspace Learning Center
- How to Access Standards Grades on Powerschool
Students & Staff
For IT support, students and staff are encourage to use the link in the NAPS Bookmarks in the Chrome Browser. Students and staff need to be logged in to their Google Account in order to submit a ticket.
Parents who need to submit a support ticket can send an email to email@example.com.
PowerSchool Account Recovery
- Go to https://naps.powerschool.com/public/account_recovery_begin.html
- Enter your Parent Username
- Enter your Parent Email Address
- Submit the form and then check your email for a link to reset your password
- Enter your Parent Username and the new password (twice) and Submit
Cyber Security & Ransomware
PowerSchool (Student Information)
North Andover Public Schools hosts all of our data offsite with PowerSchool. PowerSchool is dedicated to keeping customers’ student, staff, and student data safe, demonstrated through the following procedures and best practices:
SOC 2 Compliance
Security Operations Center (SOC)
ISO 27001:2013 certification
Next-generation endpoint protection
WAF and IDS/IPS
Secure software development/OWASP
Dedicated Security Team
Robust Customer Data Handling Policies and Processes
Google is a leader in the protection and security of data. The vast majority of all of our documents live in the cloud on Google’s platform. Their data centers are some of the most secure in the world and much more secure than any on-premise system we might utilize.
Documents and data located in PowerSchool or in Google Workspace are protected from ransomware due to the systems and procedures they have in place. The vulnerabilities reside on individual computers within our network. A ransomware attack usually strikes one or more computers on the network and attempts to encrypt files as quickly as possible. The real issue is if those files are copied back to shared drives either in the cloud or on-premise. The Town and the schools are investigating a solution that would quickly identify the attack and shut down the individual computers and users before the attack could continue. This would work for all of our users including the students and their Chromebooks.
Privacy & Security
North Andover's town-wide network uses a Firewall with a built-in content filter to maintain the safety and security of its users while connected to the town network. The student Chromebooks also use an additional block list of sites that are not allowed. These sites are blocked on the student Chromebook regardless of where they are. If they are at home they will not be able to access some sites due to this policy. Here is a sample of some of the sites that are blocked. (tumblr, deviantart, tiktok, buzzfeed, 4chan, tinder) Parents are encouraged to utilize the parental controls available with most Internet Service Providers like Verizon and Comcast to control content while at home.
Please see the School Committee Policy IJNDB: Acceptable Use Policy - Technology
Additionally, the privacy policies for third-party software utilized by the North Andover Public Schools are below:
The new SchoolMessenger App is an easy way to manage all of the school messages sent home whether it is by voice or email. You also have the ability to control which devices you receive messages on. Watch the short video below and then go to https://go.schoolmessenger.com/#/account/signup and create your account. When creating a new account you need to use one of the emails that we currently have on file for you.
You can also download the new app for either iPhone or Android.
Google Workspace Learning Center
Visit Google Workspace Learning Center
Or, jump directly to a topic using these links:
Chrome browser - ideal for working with G Suite products
Google Docs - Word processor
Google Drive - Document storage and management
Gmail - Email communication
Google Chat - Chat room small group collaboration
Google Meet - video conferencing application
Google Sheets - Spreadsheet application
Clever is a single sign-on platform where students can access all of their educational apps with one click.
Clever Login Page - http://clever.com/in/naps
Username: G Suite Gmail
Password: G Suite Password
How to Access Standards Grades on Powerschool
For instructions on how to access your students elementary standards based grades for each trimester please see the following document.